Quick Start Guide: SmartHQ™ Service Setup

Our process

How to register for SmartHQ™ Service?

Get started as easy as 1, 2, 3

Verify Your Account

Check your email for a verification link and follow the instructions.

If you do not receive a verification link, please contact our support line.

Log In to your Customer Portal

Access the SmartHQ™ Service Customer Portal by signing in

Activate Your Subscription

If you are a bundle pack customer, enter the MacID to activate your subscription and allocate the license.

How to activate my bundle pack?

Assign Technicians

‍Provide the names, emails, and device types for your technicians.

Technician Verification

Technicians will receive a verification email for their newly created SmartHQ™ Service account. Instruct them to follow the instructions provided in Onboarding Email sent to them.

Download and Installation

Navigate to your devices app store and search for SmartHQ™ Service.

Apple App Store

Google Play Store

Follow the instructions on the device to download and install the SmartHQ™ Service app on your device.
Reset and Create a New Password: Follow the link in the app or email to reset and create a new SmartHQ™ Service password.
Log In for Technicians: Technicians log in to the SmartHQ™ Service app using their email and the new password created in the previous step.

Bluetooth Module

To use the Bluetooth Module, make sure Bluetooth is enabled on your mobile/ tablet device.
To power the Bluetooth module, either connect it using the USB connector, or connect it to the appliance.
The Bluetooth Module has no battery and does not need to charge.

iPhone/iPad Pairing to Bluetooth Module

To pair iPhones/iPads to diagnostic tool (Bluetooth Module) navigate to Bluetooth settings.
The Bluetooth module broadcasts as GE Service - XXXX. XXXX represents the last four digits of the Mac ID of the Bluetooth Module. This signal is visible on the Bluetooth settings screen.
Select GE Service - XXXX
GE Service will show in My Devices as 'Connected'. This indicates the Bluetooth module has been paired and connected to the phone.
Android devices allow pairing with Bluetooth modules within the app.

Activating Your Bundle Pack

Finding Your Coupon Code

Your device’s MAC ID is located on the bottom of the SmartHQ module. It is a unique identifier for your device.Look for the label on the bottom of the module.
The MAC ID will be clearly marked, as shown in the image below for guidance.

Redeeming a Coupon

Once logged into the Customer Portal, head to the "Your Purchases" section. This is where you can manage your subscriptions and licenses. Look for the Coupon Activation button, typically located alongside your subscription options.
In the coupon activation field enter the MAC ID from your device. Ensure it’s entered exactly as shown on the label for accurate processing.
After entering the MAC ID, click Redeem or Apply to activate your bundle pack. Follow any on-screen prompts to confirm, and your bundle benefits will be instantly applied to your account.

Quick Start Guide