Features of SmartHQ Service

Drive Diagnostics with Precision & Efficiency!


Appliances are the heartbeat of every household and commercial space. But when they falter, the key is to ensure they get the right fix, quickly and efficiently. Introducing SmartHQ™ Service, the game-changer for every technician, property manager, and owner aiming for top-notch appliance management.

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SmartHQ Service attached to an appliance with the SmartHQ Service Module and a tablet displaying the diagnostics.

The Twin Elements of Excellence in Service

The SmartHQ™ Module

A compact, user-friendly device that connects seamlessly with appliances, opening the door to advanced diagnostics.

  • Plug-and-play setup with a wide range of GE Appliances
  • Immediate and accurate fault detection for quicker interventions
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The SmartHQ™ Subscription

Dive deep into the world of comprehensive diagnostics. With a cloud-based repository of data and documentation, every technician is equipped for any challenge.

  • Access to a vast library of service manuals and repair guides
  • Real-time and historical diagnostic data at your fingertips
  • Interactive interface for easy navigation and efficient solutions
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Empower Your Repair with SmartHQ™ Service

Cloud connectivity not only provides diagnostics but also ensures that technicians are equipped with all the necessary documentation, from user manuals to service guides. The outcome? Repairs that are swift, accurate, and long-lasting.

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Boost in confidence with accurate diagnostics and appropriate documentation
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Historical data at your fingertips to understand appliance performance over time
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Instant access to service manuals for efficient repairs
data analytics interface displayed on a smartphone screen with the SmartHQ Service logo at the top. The main visuals include a magnifying glass over bar graphs and a small line graph icon, symbolizing data analysis. At the bottom of the screen is a prominent red "Export" button, suggesting the option to export data for review or further processing.
a tablet screen displaying a fault code alert. The screen reads: "Fault Code Alert F4: The oven sensor needs to be replaced," with a red siren icon at the top, indicating urgency. There are two buttons below: one labeled "Share Session Data" in yellow and another labeled "Buy Parts" in green, offering options to address the fault.

Pinpoint Issues with Unparalleled Accuracy

SmartHQ™ Service comes with the power of advanced diagnostics. With a single connection, delve into in-depth tests to reveal appliance issues. Be it a technician or a support personnel, the diagnostic data is a treasure for precise interventions.

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Immediate connection to a multitude of GE Appliances
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Cloud-stored diagnostics for retrospective evaluations
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Full-suite diagnostic tests for comprehensive analysis

Unlocking Efficiency with the SmartHQ™ Service

SmartHQ™ Bluetooth module and an appliance (a washing machine). Instructions below the image read: "Connect the SmartHQ™ Bluetooth Module" with a prompt to use an RJ-45 cable to connect the module to a customer's appliance, implying a step-by-step guide for initiating diagnostic or service procedures.

Connect the SmartHQ™  Bluetooth Module

Use an RJ-45 cable to connect the SmartHQ™ Service Bluetooth Module to your customers appliance.

laptop with bar charts and diagnostic tools displayed on the screen, accompanied by gears floating in the background, indicating technical processes. The description below the image says, "Diagnose with SmartHQ Service," with instructions to use the SmartHQ™ Service app to diagnose and troubleshoot appliance issues efficiently.

Diagnose with SmartHQ™ Service

Open the SmartHQ™ Service app on your device to diagnose and troubleshoot your customers appliance issues efficiently.

Pricing

Interested in purchasing with your GE Appliances account? Click here.