Frequently Asked Questions

Here, you can find answers to common issues and questions about the updated SmartHQ™ Service  app. Browse through the solutions provided below to address updates, device registrations, app functionality, and more. If your issue isn't listed or persists, feel free to contact our support team for further assistance.

I am having trouble accessing the SmartHQ™ Service after the update

Kindly reset your password and be mindful of the updated password requirements. Your new password must meet the following criteria:

  • Minimum of 8characters

  • Must include both upper case and lowercase letters

  • Must contain numbers

  • Must have special characters (e.g., @, #, $)

If your reset attempts fail, it's likely due to these requirements not being met.

We're experiencing issues with SmartHQ™ Service as only one device is supposed to be registered to it, but we currently have just one device linked.

Please tap on "Unblock" on your mobile device and forward the device information to the email address listed in the app.

After the update, I am not able to connect to the Bluetooth Module.

This is a known issue in some devices. Please follow the steps given below if you are not able to connect to the Bluetooth Module after the update

  • Unpair and repair the Bluetooth module in settings

  • Turn Off and on the Bluetooth in settings

  • Turn Off and On the Phone

  • Uninstall and reinstall SmartHQ Service app.

If the issue still exists, please send us an email at smarthqservice.support@geappliances.com.

After the update, I can't use the app and receive a "Failed to update user acknowledgment" error when accepting terms and conditions.

Ensure you're logging in with the correct credentials. If the issue continues, contact us at SmartHQService.Support@geappliances.com.

Is it possible to clear fault codes using the app?

The app currently does not support clearing fault codes.

How do I perform payload sync?

In the app, navigate to Settings -> Bluetooth Module Settings -> Bluetooth Module Sync. Follow the on-screen instructions and press 'Start' to sync the payloads.

What is ‘OneParts’?

Please visit the provided link to a smart snippets video for details.

How can I access training bulletins and the service manual?

From the dashboard, select product features -> Manuals and Bulletins to access all documents for the entered model number.

What does 'Product Overview' entail?

Please visit the provided link to a smart snippets video for details.

I missed the tutorial; where can I find it in the app?

In the app, navigate to Settings -> View Tutorial.