Get Started with SmartHQ™ Management

SmartHQ™ Management

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Transforming operations for better property asset management[cite: 4]. Manage your Zoneline® fleet smarter, not harder.

You have taken the first step toward operational efficiency. [cite_start]SmartHQ™ Management is a modern platform designed for hospitality operators to remotely monitor, control, and update appliances across multiple properties[cite: 8, 9, 10].

How to Get Started

01
Account Setup

Before connecting your Zoneline, establish your management hierarchy:

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  • Visit the registration page: management.smarthqpro.com[cite: 291].
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  • Create an account using a valid email and a strong, unique password[cite: 308].
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  • Set up your Property, then define Buildings, Floors, and Unit Numbers to build your blueprint[cite: 113, 117].
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  • Invite team members and assign roles (Owner, Admin, etc.)[cite: 298].
02
Network Requirements
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Ensure your property's network is ready for connected appliances[cite: 247].

Required Specifications:

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  • Frequency: 2.4 GHz networks only[cite: 255].
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  • Signal: Minimum strength of -85 dB[cite: 256].
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  • Security: WPA/WPA2 PSK only (Enterprise/Captive Portals not natively supported)[cite: 260, 261].
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  • Firewall: Must not block HTTPS or MQTT communications[cite: 268].
03
Download Mobile App
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The mobile app is required for the commissioning process[cite: 378].

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  • Download "SmartHQ Management" from the Apple App Store or Google Play Store[cite: 405].
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  • Ensure your mobile device is connected to the site Wi-Fi you intend to use for the appliances[cite: 114].
  • Log in using the account credentials created in Step 1.
04
Commission Appliances

Connect your Zoneline units to the cloud:

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  • Tap the Appliance Icon (top right) in the mobile app[cite: 119].
  • Navigate the hierarchy: Select Building > Floor > [cite_start]Room[cite: 143].
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  • Select Zoneline/PTAC from the category list[cite: 238].
  • Follow the on-screen prompts to scan/connect the unit.

Unlock Your Potential

⚡ Batch Command Control many appliances at once. [cite_start]Update firmware, change modes (Heat/Cool), or power off units across entire floors or buildings instantly[cite: 418, 420].
🌱 Energy Management Drive sustainability. [cite_start]Set temperature limits, manage "SmartFan" cycling, and configure Make-Up Air (MUA) based on occupancy[cite: 13, 1324, 1325].
🔒 Contractor Mode Prevent unauthorized decommissioning. [cite_start]Ideal for hotels and student housing, this prevents guests from removing the unit from your network[cite: 602, 603].
🩺 Advanced Diagnostics Eliminate guesswork. [cite_start]View real-time fault codes, historical alerts, and mini-manuals to resolve issues faster[cite: 799, 1094].
📋 Task Management Streamline operations. [cite_start]Create tasks directly from fault notifications and assign them to specific staff members with priorities and due dates[cite: 1659, 1660].
💧 Leak Protection Protect your assets. [cite_start]Pair leak sensors to receive real-time email or push notifications if moisture is detected[cite: 11, 2096].

Ready to Optimize Your Property?

Activate Free Trial / Login [cite_start]

Visit management.smarthqpro.com to begin[cite: 291].